Shipping & duties
Confirm delivery arrangements with our team before placing an order. Shipping availability, price and timing depend on the products, packed weight, destination and chosen service.
Request a shipping quote
Send the product links, quantities, colours, delivery country, city and postal code to sales@globalcapsupply.com. Our team will confirm availability, lead time, packing and the available shipping options in your quotation.
Shipping costs and dispatch
Quotations are in USD on an EXW basis unless different terms are agreed in writing. Freight, import duties and taxes are excluded unless the written quotation explicitly includes them. Production, preparation and transit times are confirmed for each order; a quotation is not a guaranteed dispatch or delivery date.
Customs and duties
According to customs legislation, it is the buyer's responsibility to investigate and cover the tax charge. However, the starting point of duties as well as exemptions are different for each country and region, depending on the customs legislation of your country.
Ask your local customs authority about the rules applicable to your order. Tax-paid shipping is included only if expressly confirmed in your quotation. Please supply accurate recipient and customs information and respond promptly to carrier requests.
Track or change your shipment
Contact our team with your order number for the carrier and tracking details once dispatched. Request address changes as early as possible; changes after dispatch depend on the carrier and may incur additional costs.
Delivery problems
Keep the outer packaging and shipping label, photograph any damage and report missing or incorrect items promptly. See our after-sales dispute policy for evidence requirements and time limits.