Order Tracking

Find order information and ask our team for shipment updates.

Orders placed on the website

Sign in to the account used for your purchase and open My orders. Select an order to review the available order details and status. An empty order list means that no website orders are shown for that account.

Orders arranged by quotation

Contact our team using the quotation or order reference from your correspondence. An enquiry email is not automatically a website order, so it may not appear in My orders.

Track a dispatched shipment

Ask our team for the carrier and tracking number once dispatch has been confirmed. Use the carrier’s official tracking service. Tracking availability and updates depend on the carrier; order status alone does not prove delivery.

No update or a delivery problem?

Send your order reference, tracking number if available, destination and a short description of the issue to info@globalcapsupply.com. For damaged, incorrect or missing items, review our After-sales support page and retain photos and packaging.