After-sales dispute policy

Global Cap Supply is here to help with delivery concerns, damaged products, quality problems, incorrect items and missing items.

1. When to report an issue

Report product issues within 30 calendar days after receiving your order. For a delayed or undelivered shipment, contact us as soon as you identify the problem. A physical return must be requested within the separate 7-day return window described in our return policy.

2. Submit your request

Email info@globalcapsupply.com with your order number, product or SKU details, affected quantities, a description of the issue and clear photos. For damaged or missing goods, include photos of the outer package, shipping label and all received items. Keep the packaging until your case is resolved.

3. Review and resolution

Our after-sales team will respond within 48 hours. We may request additional information to verify the problem. Please reply to the same email thread so the evidence and proposed resolution stay together. Any replacement, return or refund will be confirmed by our team after review.

4. Returns and refunds

Do not send any goods back without approval. Customer service will supply the authorised return address and instructions. Where we are responsible for damaged or incorrect goods, you will not be required to bear the corresponding return shipping costs.

Approved refunds are initiated to the original payment method within 24 hours of approval or, when a return is required, within 24 hours of receiving and inspecting it. Actual receipt depends on your bank or payment provider.

Read the full return & refund policy →

5. Follow up

If you disagree with a proposed resolution, reply with the additional evidence and the outcome you are requesting. We will review the case. This process does not restrict rights or remedies that cannot be excluded under applicable law.

Email info@globalcapsupply.com or call +86 579 85617163. Address: No. 66 Baozhang Road, Xianhua Street, Pujiang County, Jinhua City, Zhejiang Province, China.